Frequently Asked Questions
Everything you need to know about your Kettlewell shopping experience
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Our garments are designed for a true-to-size fit, but if you are between sizes, we generally recommend sizing up for a more relaxed silhouette or sizing down for a body-conforming look.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund may be subject to a nominal shipping fee depending on your location.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing and the selected courier service.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your fabrics sustainably sourced?
Yes, we are committed to ethical fashion. A significant portion of our collection is made from sustainable materials like organic cotton, Tencel, and recycled polyester, produced in certified fair-trade factories.
How do I track my shipment?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your delivery progress in real-time.